Responsible Gaming
at nbaazi

At nbaazi, responsible gaming is not a box-ticking exercise — it is a core part of how we build and operate our platform. We believe that every player in Bangladesh deserves a gaming experience that is entertaining, transparent, and safe. We are committed to maintaining an environment where players can enjoy cricket betting, live casino games, slots, and more, with confidence that nbaazi has their wellbeing in mind at every step.

Gambling carries inherent risk. For the vast majority of players, it remains a form of leisure — no different from watching a BPL cricket match or visiting a local entertainment venue. However, nbaazi recognises that for a small number of individuals, gambling can escalate from a recreational activity into a harmful pattern. Our responsible gaming programme is designed to catch that escalation early and provide meaningful tools to reverse it.

We are transparent about the odds on our platform. All games — including slots, live casino tables, and sports betting markets — have a defined Return to Player (RTP) percentage or house edge. This means the house has a mathematical advantage over time. Chasing losses with larger bets does not improve your odds; it increases your risk. nbaazi strongly encourages all players to set strict limits from the moment they create their account and to treat their gaming budget as entertainment spend — money they are comfortable parting with.

Our Core Principles

• Player Wellbeing First: We will always prioritise a player's long-term wellbeing over short-term revenue. Responsible gaming tools are never hidden or difficult to access.
• Transparency: We communicate game odds, wagering requirements, and bonus terms in plain English so players can make fully informed decisions.
• Age Verification: We enforce strict minimum-age verification to ensure that no person under 18 years old can open or access a nbaazi account.
• Staff Training: Our support team is trained to identify signs of problem gambling and to escalate responsibly, connecting players with appropriate tools and resources.
• Continuous Improvement: We review our responsible gaming programme regularly and update our tools, policies, and training in line with best practice and player feedback.

One of the most effective responsible gaming tools available at nbaazi is the ability to set personal deposit and loss limits. These limits give you direct, proactive control over how much money enters your account and how much you can lose within a defined time frame. Setting limits before you start playing — rather than after a losing streak — is the single most impactful step any player can take towards maintaining a healthy gaming budget.

How Deposit Limits Work

Deposit limits can be set to apply over three time horizons: daily (24-hour rolling window), weekly (7-day rolling window), and monthly (calendar month). You can set any or all three simultaneously. Once a deposit limit is active, any attempt to deposit an amount that would exceed the limit is automatically rejected by the platform, regardless of the payment method used — whether bKash, Nagad, Rocket, Upay, or any other supported option.

• Immediate Effect: Reductions to your deposit limit take effect immediately. If you lower your daily limit from ৳5,000 to ৳2,000, the new limit applies to your very next deposit attempt.
• 7-Day Delay on Increases: If you request an increase to your deposit limit, the new (higher) limit does not take effect for 7 calendar days. This cooling-off period protects you from impulsive decisions during or after a session.
• No Upper Minimum: You can set a deposit limit as low as ৳100 per day if you choose. There is no requirement to set a high limit.

How Loss Limits Work

A loss limit caps the total amount you can lose across all games and betting markets within a chosen period. Once your net loss reaches the limit, your account is automatically prevented from accepting further wagers until the period resets. Loss limits follow the same immediate-reduction / 7-day-increase rule as deposit limits.

How to Set Your Limits

Navigate to your account settings panel after logging in, select "Responsible Gaming", and choose "Deposit Limits" or "Loss Limits". Enter your chosen amount in BDT (৳), select the time period, and confirm. The limit is applied instantly. You will receive a confirmation via your registered mobile number (bKash/Nagad notification) and email.

Sometimes the best move is simply to step away. nbaazi's time-out feature allows you to temporarily suspend your account for a defined short period, giving you space to reset without permanently closing your account. Time-outs are designed for players who feel they need a short break rather than a long-term exclusion.

Available Time-Out Durations

• 24 Hours — a one-day break, useful after a frustrating or impulsive session
• 48 Hours — a weekend break or mid-week reset
• 7 Days — a full week away from the platform
• 30 Days — a month-long break, suitable as an alternative to formal self-exclusion for players who want to reassess their habits

What Happens During a Time-Out

Once a time-out is activated, the following apply immediately and without exception:

• Your account is suspended — you cannot log in, deposit, place bets, or access any game on the nbaazi platform.
• All active promotional offers and bonuses are paused and will not expire during your time-out period.
• You will not receive any marketing emails, SMS promotions, or bonus notifications from nbaazi during the time-out.
• Any pending withdrawal requests that were submitted before the time-out will continue to be processed normally.

How to Activate a Time-Out

Go to your account settings, select "Responsible Gaming", then "Time-Out". Choose your preferred duration and confirm. The time-out takes effect within seconds. You cannot reverse a time-out once it has been activated — it must run to its natural end. If you attempt to contact support to prematurely end a time-out, our team is instructed not to do so.

Self-exclusion is nbaazi's strongest responsible gaming tool. It is intended for players who have identified that gambling is causing — or has the potential to cause — serious harm to themselves or their family. Unlike a time-out, self-exclusion is a formal, binding commitment that cannot be reversed before the chosen period ends, no matter the circumstances.

Self-Exclusion Durations

• 6 Months — the minimum self-exclusion period
• 1 Year — recommended for players who have experienced repeated problem gambling episodes
• 3 Years — a longer commitment for players seeking sustained recovery
• Indefinite — permanent self-exclusion with no planned end date; re-opening the account requires a formal written request, a 7-day waiting period, and re-verification of identity and age

What Self-Exclusion Covers

When you self-exclude from nbaazi, the following take effect immediately and remain in force for the full duration of the exclusion period:

• Your account is permanently suspended — no login, no deposits, no gameplay.
• All marketing communications (email, SMS) are immediately halted. Your details are added to our marketing suppression list.
• You are prevented from creating new accounts on the nbaazi platform using the same identity details or payment methods.
• Any remaining balance in your account at the time of self-exclusion will be refunded to your registered bKash or Nagad account within 5 business days, after deduction of any applicable bonus wagering amounts.

How to Self-Exclude

You can initiate self-exclusion in two ways: through your account settings panel under "Responsible Gaming" → "Self-Exclusion", or by contacting our support team directly via live chat or at [email protected]. If you choose to contact support, state clearly that you wish to self-exclude and your preferred duration. Our team will process the request within one hour and send a written confirmation to your registered email address.

Attempting to Circumvent Self-Exclusion

nbaazi takes self-exclusion commitments seriously. If a self-excluded player attempts to register a new account, our fraud detection systems are designed to identify and block such attempts based on identity data, device fingerprint, and payment method history. Any account found to have been opened in breach of a self-exclusion will be immediately closed and the balance forfeited.

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop harmful gambling patterns do not identify a problem until significant financial or personal damage has already occurred. nbaazi encourages all players to review the warning signs below honestly and regularly — ideally at the start of every month alongside a review of your account activity.

Problem gambling does not discriminate. It can affect anyone — regardless of income, education, or background. In Bangladesh, the pressures of economic uncertainty, family expectations, and easy access to digital payments can make it especially important to maintain clear boundaries around gaming budgets.

Common Warning Signs

Consider whether any of the following statements apply to you. If you answer "yes" to three or more, we strongly encourage you to use nbaazi's responsible gaming tools or to reach out to our support team immediately:

If you feel that gambling is negatively affecting your life, your family, or your finances, reaching out for help is the most important step you can take. nbaazi provides direct support through our platform, and we also encourage players to access specialist external resources when deeper, ongoing support is needed.

nbaazi Direct Support

Our support team is available 24 hours a day, 7 days a week, every day of the year — including during Eid, Ramadan, Pohela Boishakh, Victory Day (December 16), and other public holidays. You can reach us via:

• Live Chat: Available directly in your account dashboard. Connect with a trained English-speaking agent within 90 seconds on average. Our agents are trained to assist with responsible gaming concerns and can immediately apply time-outs or initiate self-exclusion on your behalf if you request it.
• Email: Send your concern to [email protected]. Include your registered mobile number for faster identity verification. Email responses are provided within 4 hours (BST, UTC+6).

What Our Support Team Can Do For You

• Apply a time-out to your account immediately upon request
• Initiate self-exclusion on your behalf and confirm by email
• Review and adjust your deposit or loss limits
• Provide a full account activity report so you can review your gambling history
• Direct you to external specialist support organisations
• Arrange for all marketing communications to be stopped

A Note on Financial Hardship

If gambling has caused financial difficulty — whether that means debt, missed bill payments, or pressure on household finances — nbaazi urges you to address the financial side of recovery alongside the gambling behaviour. Our support team can provide written confirmation of your account history and transaction records, which may be useful when seeking advice from financial counsellors or debt support services. Reach out at [email protected] for account documentation requests.

nbaazi is committed to ensuring that minors — anyone under the age of 18 — cannot access gambling content through our platform. While our age verification processes are robust, we recognise that household devices are often shared among family members of different ages. Parents and guardians who share devices with children or teenagers are strongly encouraged to take additional precautions at the device and network level.

Recommended Steps for Parents and Guardians

• Keep your nbaazi login credentials private. Do not save your username or password in a shared browser profile. Use a strong, unique password and enable two-factor authentication on your account.
• Log out of nbaazi after every session if you are using a shared device such as a family smartphone or tablet.
• Use device-level parental controls. Both Android and iOS devices offer built-in screen time and content restriction features. Set these up to restrict access to gambling-related websites and apps for child user profiles.
• Use network-level filtering on your home Wi-Fi router if technically feasible. Many modern routers in Bangladesh allow you to block categories of websites (including gambling) for specific devices on the network.
• Talk to your children about responsible internet use and the risks of gambling. Open, age-appropriate conversations are one of the most effective preventative tools available.

Our Responsibility

nbaazi does not direct any marketing or promotional content towards minors. Our advertising materials — including any digital promotions distributed across Bangladesh — are targeted exclusively at verified adult audiences. We do not use characters, imagery, or themes designed to appeal to persons under 18. If you believe any nbaazi marketing has been shown to a minor, please report it to [email protected] immediately.

We also remind all adult players that allowing a minor to use your account — even briefly — is a serious breach of our Terms & Conditions and may result in permanent account closure and forfeiture of funds. Your account is personal and non-transferable.